FAQs

1. How long does shipping take?

Our delivery time varies depending on the product and by region. ETA will be shown at checkout. All orders include tracking, so you can follow your package from dispatch to delivery.

2. Do you ship internationally?

Yes, we currently ship to USA, Canada, Australia and Europe. 

3. Where do you ship from?

We ship from our network of international partner warehouses, which allows us to keep products in stock and offer competitive prices.
You always shop with full consumer protection through our store, regardless of where the item ships from.

4. Are your products tested for running use?

Yes. Every item we sell is selected based on comfort, fit, durability, and performance for real running conditions — including road running, trail, and winter weather.

5. What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard), as well as other secure payment options depending on your location. All payments are encrypted for safety.

6. Will items arrive in separate packages?

Sometimes, yes. If your order contains multiple items, they may arrive separately. This helps us deliver your gear faster and maintain availability.

7. How do I choose the right size?

You’ll find a size guide on each product page.

8. What is your return and exchange policy?

We offer a 30-day return policy. To start a return, email us at staminagear.contact@gmail.com.
Some items cannot be returned (e.g., custom items, personal care, sale items).
For full details, please see our Return Policy page.

9. What if my item arrives damaged or incorrect?

If your item is damaged, defective, or incorrect, contact us immediately at staminagear.contact@gmail.com and we’ll fix it.
For full information on replacements and refunds, please see our Return Policy page.

10. Is it safe to shop with you?

Absolutely. Our store uses SSL encryption, trusted payment providers, and follows GDPR standards. Your information is processed securely and never shared with third parties.